Nine out of ten service employees spend at least half an hour a day searching for information. Information that is necessary to be able to work at all. How digitalised service knowledge not only makes life easier for technicians but also enables data-based business models.
Digitization
KI Service - Industrie 4.0
Skilled workers are rare. SMEs should consistently rely on digitalization and artificial intelligence to be able to perform maintenance reliably tasks in the future, says Dr. Fred Jopp, Head of Industrial Project Management at USU Software AG, which is an eco member. Dr. Jopp’s position means that he is closely involved with the corporate problems involved in implementing use cases.